Frequently Asked Questions

Your username should be a 10-digit number. If you do not already have an account, please register create one via the NHSx platform here.

If your issue is not an incorrect password, you can contact your support team using the details at the top of the page. If you need your password resetting, you can do so via the NHSx platform here.

You should log in to the NHSx platform here and change them.

A self-assessment is free of charge for you to complete.

A 360-assessment costs GBP 40 + VAT. This can be paid using a credit or debit card, or with a purchase order number which can be obtained through your finance department.

The questionnaire should take you approximately 20 - 30 minutes to complete.

You can log back in and view your started questionnaire, from here you can continue where you left off.

You are able to view, download and print your report from the hub upon completion.

You will be able to view your 360-report through a facilitator of your choice, during your feedback session.

The questionnaire provides you with the opportunity to rate yourself within your work place. This will help you to develop and make sustainable improvements to your performance at work. The questionnaire can be used to provide a starting point for discussion and increased awareness at an individual, team or organisational level.

There is no preparation required for completing this questionnaire. We do recommend that you allow yourself time to complete the questionnaire in a quiet and undisturbed environment, and that you answer with your natural response.

The "convert to 360" option allows you to convert a self-assessment to a 360 and invite peers and colleagues to provide feedback on your performance. Once all of the requested feedback has been completed, your 360 report will be accessible through a facilitator only.

You can choose anyone within your work environment to rate you. However, at least one line manager must have completed your assessment for you to request your report. Below are the options you will have in the system.

~ Line Manager: the person to whom you report.
~ Peers: colleagues and fellow team members, probably at a similar job level, with whom you work.
~ Direct Reports: those for whom you have a direct responsibility to lead.
~ Others: anyone else you would like to receive feedback from.

On the review or add rater screen, you must add the email address and name of the person you are adding as a rater, this will send out an email invitation. You are required to have at least 1 line manager and it is recommended that you also have at least 3 peers and 3 direct reports set up as raters, although this is optional.

Within the questionnaire home screen, there is a status for each rater which will update accordingly. When they have rated you it will be marked as 'Completed'.

Yes a facilitator is required to feedback your report.

On your questionnaire home screen, select the 'Choose facilitator' button and search for a facilitator using their surname, or the city or region they are based in.

The questionnaire should take you approximately 30 - 40 minutes to complete.

Your ratings and comments will be anonymous, however, your relationship to the person will be displayed (e.g: Line Manager, Peer, Direct Report and Other). Your ratings will also contribute to average scores on the participant's report. If you are the participant's line manager, your feedback ratings will not be anonymous as these will be shown separately.

No, the discussion and review of the report will be completed in a confidential meeting between the person being assessed and the facilitator they have chosen. The facilitator booking is done by the participant upon creation of their 360-assessment.

When you are chosen by the participant, you will receive an invitation email inviting you to follow a link to the questionnaire.

The purpose of the 360 feedback process is to help identify what the self-assessor does well, and not so well so as to support their professional development.

The participant will have chosen a time bracket, in which they require you to complete your rating. Please start the questionnaire at a time convenient to you.

Click on the link again in the email and you will return to your previous position in the questionnaire.

The participant will contact you directly to arrange a mutually convenient time and date for your facilitation session.

Once the participant and their raters have completed the questionnaire, they will be able to process their report which will then be displayed in your report list, accessible through the facilitator screen.

After the feedback session, you can mark the assessment as complete which will remove it from your report list and count towards the total number of sessions completed by you in the last 12 months.

If you make any changes to your details, please contact the helpdesk at 360support@jcaglobal.com.

To register your interest or book onto a training course for new facilitators, please contact the helpdesk at 360support@jcaglobal.com.